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ABOUT REPTILECITY.CO.ZA:
To avoid confusion on how ReptileCity.co.za
operates - we've decided to write up this 'About' page.
ReptileCity.co.za is essentially on ONLINE
shop that ships orders from the website countrywide in SA, as well as to
Namibia. We send orders via the Post Office and various couriers.
Our base is in Edenvale, Johannesburg.
Due to client demand, we also offer the service
of clients collecting orders after hours and on weekends. We do NOT have a
conventional walk-in shop. We do have the stock that's displayed on the
website at our premises and as such we can make ourselves available for
collections. But, we are available for collection by appointment only.
We say "appointment only" as we're not always available at our residence.
Thus, to avoid any inconvenience to clients by arriving at our residence without
anyone being there, we
urge clients to call, sms or email us in advance before wanting to collect so
that we can make ourselves available. We will make our address available
to you on receipt of your order that you place online. It assists us in
tracking all orders and stock, so placing the order beforehand will be
appreciated.
The hours that we can make appointments are 5-8pm
during the week, and 10 - 6pm on weekends. This does not mean that we are
always available at these times - we still need for you to please co-ordinate a
day and time with us for collection to avoid any disappointment. It's also
important for us to always have the items you are looking for available and we
check stock before you arrive - if any items are not in stock, we will order it
from our suppliers before your arrival.
If you are interested in any other products while you are at our premises, these can
easily be added to your invoice/order during your visit.
At checkout, there are options to choose from -
be it to send your order via the post as a normal parcel, or overnight speed
services (under 1kg), or via courier. All items have been weighted so the
shopping cart will automatically work out normal post office fees. We will
however need to quote you on courier fees and this will be done via email once
you have placed your order. There is also the option to send
your OWN courier to us for collection, or to collect your order yourself in Edenvale.
Your courier is welcome to fetch during the day while we're despatching orders -
please just be so kind as to give us an estimated time of arrival of your
courier so that we can make sure your order is packaged and ready for them.
We currently offer direct deposit, internet
banking, and Cash on Collection as payment options. We are considering
doing credit card payments at a future date. We have internet facilities
at our residence and as such internet banking payments can be done onsite when
you collect.
For those who's orders are being shipped, we will
email you with your invoice and shipping costs - as soon as proof of payment is
received via email or fax, your order will be despatched and your tracking
number emailed to you. If you have opted for an overnight service (e.g.,
you have ordered feeder insects), then we will email you the speed services
tracking number for collection at your post office the very next day from
10.30am. Courier details (waybill, etc) can be emailed to you if you so
require.
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